How Does International Callback Work?

Callback is easy to use. You need only a touch-tone phone and the procedure is simple. When you sign up for callback service, you’ll be assigned a special U.S. phone number that is known as an “access” or “trigger” number. To place an international phone call, you first dial your assigned access number, then wait for one ring, and then hang up. This call triggers our system to call you back within seconds and upon answering you will hear a prompt to dial your destination number. Once you have completed the call, you simply hang up or dial  # # # on the phone keypad to make another call.

Benefits and Additional Features

Callback’s greatest advantage is accessing low international calling rates while still providing high-quality connections.

Callback can be used from any phone. Not only is callback easy to use, but it can be used from a fixed phone or a mobile phone to save money when placing international long-distance calls.

There are no monthly fees, connection fees, or charges for incomplete or busy calls.

Callback can be used by travelers staying in hotel rooms. You simply record a greeting that will allow the operator to transfer your incoming callback to the designated room or office.

Through the Internet or using our Interactive Voice Response system you can change your callback number at any time. These changes become effective immediately.

You can easily program speed dials to quickly access your most frequently dialed numbers.

Make multiple calls once the callback is received without having to dial the callback number again.

Our online account management feature offers you 24-hour convenience to change your callback number, track calls made before your monthly statement arrives, make payments, and more. 

Flexible payment options include debiting your monthly usage from a credit card or pre-paying your account monthly.

Monthly statements featuring call details are sent via e-mail at no cost.

We pride ourselves on our prompt, first-rate and personal customer service.  

Signing up for callback service is easy—there is no contract and no commitment. Access our sign-up form.

CTW’s callback service is available from any country around the world.