International Callback

CTW's callback Service takes advantage of the low international phone rates available in the US. The US long distance telephone industry was deregulated in the early 1980's and prices have been dropping ever since. By contrast, most foreign phone companies are still government owned or regulated monopolies, and tend to charge outrageous prices. International callback is approved by the US Federal Communications Commission.

[ How Does Callback Work? ]
[ Additional Callback Features? ]
[ Automatic Callback Units? ]

How Does Callback Work?
Callback is easy to use. You only need a touch tone phone.
The procedure is simple:

1. Callers dial a phone number that has been assigned by CTW, using their usual dialing procedures. By dialing this predetermined "trigger" number, the caller activates the CTW callback switch. The caller lets the phone ring once and then hangs up. The call is never completed so the caller is not charged for that portion of the call by the local phone company.
2. Within seconds after hanging up, the system calls you back. Upon answering, the caller is instructed to dial the destination number. Only if the party at the destination number has answered the call does CTW bill for the call.
3. After finishing the call, the caller simply hangs up or presses * * on the phone keypad to place another call. The entire process adds about ten seconds to normal dialing. Callback also works with cellular phones and fax machines. You can even access US 800 numbers. There is no need to change your existing long distance provider. Callback is fast, easy, and dramatically lowers expenditures.

Additional Callback Features

• Follow-Me
  Customers can easily change their callback number so that it can ring at a new number. For instance, if a customer moves to a different office, residence or country, the customer can remotely program the system to have the callback number ring at the new number. When customers are issued a callback trigger number, they select a four digit PIN code which authorizes the caller to utilize the Follow-Me function.
• PBX Operators and Extensions
  CTW's callback service provides the option to record a message to a switchboard operator or dial an extension during the callback process. In other words, if you are in a hotel room or in an office without direct inward dial, our system will tell the operator how to transfer the call or dial an extension.
• Calling Card Access
  All of our callback customers may also access calling card services. For example, a callback customer, visiting the USA can access the CTW network via a toll free 800 number. Charges will be billed to your credit card along with calls made using the callback system.
• Anti-Blocking Countermeasures
  Where CTW encounters callback blocking from foreign PTT's, we employ special countermeasures. These countermeasures include internet callback triggers and DID cloaking.

Our callback service has additional features such as voice mail and conference calling. To learn about all of our other special features, please visit our Special Features page. For callback rates, visit Rate Plans.

Automatic Callback Units
For business customers, CTW can install a small device called the Automatic Callback Unit (ACU). This device entirely eliminates the need to dial the trigger number, hang up and wait for a return call. When the unit is installed, you dial an international number as you normally would. The ACU will recognize the call as an international call and automatically process the call over the CTW callback network. ACU's work well with computer modem connections. The ACU allows you to use callback when dialing into your email or internet provider. The callback procedure is made transparent to your dialing program.

• Single Line Unit
  The Q1-AT1 is a single line unit that features a tiny footprint, allowing installation in nearly every available location. This unit can be programmed to perform least cost routing. For example, for local or regional calls, it can bypass the callback system and make callback calls only on expensive international calls. The Q1-AT1 features:
  • Built-in RJ11 modular jacks and RJ31x interface
  • Surge protection from telephone line voltage/current surges
  • LED line status and power indicator
  • 110V or 22V AC power (wall mounted transformer)
  • Remote or On-site programming via phone or computer
  • Easy integration with Key and PBX systems
  • 5 year warranty from US manufacturer
  • Price: $130 plus shipping
• Four Line Unit
  The IQ200+ Dialer is a four line unit that can be daisy chained up to 50 units to create a 60 line ACU system. It is wall mountable. This unit can be programmed to perform least cost routing. For example, for local or regional calls, it can bypass the callback system and make callback calls only on expensive international calls. The IQ200+1 features:
  
  
  • Built-in RJ11 modular jacks and RJ31x interface
  • LED line status and power indicator
  • 110V AC power with telephone line and power surge protection
  • 10 year lithium battery backup during power outages
  • Metal case reduces electro-magnetic interference
  • Remote or On-site programming via phone or computer
  • Easy integration with Key and PBX systems
  • 5 year warranty from US manufacturer
  • Price: $240 plus shipping